Factory & Technical Support

    Factory Support

    TDD is fully staffed with in-house, seasoned professionals who can quickly answer questions and troubleshoot issues with best solutions. Most of all incoming issues can be resolved via phone.

    With just the serial number from the backside of the product, the TDD team has the detailed records of every component. With ample information and experience, they are able to intelligently approach diagnostics and facilitate replacement parts at an earliest time.

    Factory Customer Service is available to all customers from 8:30 AM to 6:00 PM (Beijing Time), Monday through Friday. TDD can readily provide 24-7 support access and guaranteed response time service options for mission critical applications.

    Please Contact TDD for a complimentary service consultation.

    Technical Support

    TDD offers comprehensive technical support via telephone or email. Please contact us with any concerns, comments or issues at +86 755 8672 4815 or by email at and our standard office hours are 24-7.

Please contact us if you have any questions or comments about our products or services, or to request additional information.
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